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What You Need to Know About kendi bet Terms

When you open an account with us, you're agreeing to the terms that keep your account safe and your payouts clear.

Account verification requiredWithdrawal limits per requestPayment method eligibility
kendi bet What You Need to Know About kendi bet Terms
HELP WITH TERMS

Reach Out If You Have Questions

Any question about how our terms apply to your account — whether it's your first deposit, a withdrawal hold or a dispute — reaches our support team through the channels below. We're here to explain the specific rule that applies to you and walk you through the next step.

Team online

Live Chat

Chat with a support agent on the kendi bet site during operating hours. Open your account, navigate to the Help menu and select Live Chat to connect.

Email Support

Send your question or account detail to our support inbox and we'll reply within 24 hours with a clear explanation of the relevant term and how it applies to you.

In-App Help

When you're logged in on mobile or desktop, tap the Help icon in the lobby footer. You'll find our full Terms & Conditions and a quick-answer section for common questions.

ACCOUNT SECURITY POSTURE

How We Protect Your Account Under These Terms

Our terms require account verification, encrypted data storage and strict anti-fraud checks on every withdrawal.

Identity Verification

Before your first withdrawal, we ask for proof of identity and current address. This one-time check protects both you and us from fraud and keeps your account compliant with local regulations.

Data Encryption

Every deposit, withdrawal and login is encrypted in transit and at rest. Your payment method details are tokenised so they're never stored in plain text on our servers.

Withdrawal Review

Large or unusual withdrawals are reviewed by our fraud team before processing. This can add 24-48 hours but catches unauthorised access and keeps your money secure.

Account Access Rights

You can request a copy of all your account data, transaction history and personal information held by kendi bet. Submit a request via support and we'll provide it within 14 days.

Data Retention

We keep your account and transaction records for the period required by Indonesian regulation and our licensing obligations, typically 5-7 years after account closure.

Change or Close Your Account

Update your payment method, email or personal details in your account settings anytime. To close your account permanently, contact support and we'll process the request within 2 business days.

Frequently Asked Questions About Our Terms

If you breach a material term — such as using multiple accounts, depositing from a restricted source, or engaging in fraud — we can suspend your account, hold your funds pending investigation, and pursue recovery action. We'll notify you of the breach via email and offer a chance to respond before taking final action.

Deposits via DANA, OVO, GoPay and QRIS usually process instantly and cannot be reversed. If a deposit fails, the funds return to your source within 24 hours automatically. Withdrawals can be cancelled before we begin processing; once processing starts, it proceeds to completion.

Minimum deposit is Rp 25,000 across all payment methods. Maximum daily withdrawal is Rp 50,000,000 per account. Higher limits depend on your account history and verification level; contact support to request a review if you need more.

Most withdrawals via DANA, OVO, GoPay and QRIS clear within 5-15 minutes after you submit the request and we complete our fraud review. Bank transfers may take 1-3 business days depending on your bank. You'll see the status in your transaction history.

If you believe a transaction is incorrect, contact support with your account details and the transaction ID. We investigate within 5-7 business days and will refund any confirmed errors. Disputed game outcomes are reviewed against our server logs and game provider records.

We collect your name, date of birth, email, phone, address and payment details to open and verify your account. We also track your deposits, withdrawals, game activity and device information for fraud prevention and regulatory compliance. You can request export or deletion anytime.

Yes — your account terms stay the same whether you log in from Denpasar, Jakarta or any other location where local law permits access. Your deposit and withdrawal limits, verification status, and dispute rights apply across all devices. Some regions may have different access depending on local law; we'll notify you if your region changes.