Reference

How we protect your legal standing

Your account, payments and personal data sit at the core of what we do.

Account security protocolsData retention & privacyPayment verificationSupport availability
kendi bet How we protect your legal standing
REACH US

Contact us about legal and account matters

Your questions on policy, account access or data belong to our support desk. We staff channels across email, live chat and phone to handle requests in English and Indonesian. Response times vary by channel and time of day, but legal queries get priority flagging.

Team online

Live chat

Open the chat bubble in the bottom-right corner of your account lobby, or message us from within the app. Available during peak hours; we aim to respond within 30 minutes.

Email

Send legal or data-request queries to [email protected]. We read and reply within 24 hours on business days; urgent matters get escalated to our compliance team.

Phone

Call our support line during Jakarta business hours (Monday–Friday, 09:00–18:00 WIB). Indonesian and English speakers available; legal matters may require a follow-up email.

HOW WE WORK

Data handling, account security and your rights

Every player's account is a locked vault on our end. We use HTTPS encryption for all lobby and payment traffic, two-factor authentication on login, and real-time fraud detection on large withdrawals.

Encryption in transit

All data between your device and kendi bet travels over HTTPS. Login credentials are hashed; payment details never touch our servers directly.

Two-factor authentication

Enable optional 2FA on your account settings page. When active, every login from a new device requires a code sent to your registered phone number or email.

Withdrawal verification

Before we send your cash via DANA, OVO, GoPay or QRIS, we cross-check your account ID, payment method and amount against our fraud filters and your account history.

Data retention

We keep your account data while your account is active. After closure, we retain it for seven years to meet tax and anti-money-laundering regulations, then delete it.

Your rights to access

You can request a copy of all your personal data we hold — your profile, betting history, balance statements and support tickets. We return it as a CSV or JSON file.

Report a problem

Spot something wrong? Email [email protected] with your account ID and a description. Our legal and security team will investigate and respond within 48 hours.

Your rights and our policies — answered

These questions come up often from players in Makassar, Denpasar and across Indonesia. We've answered them here; if yours isn't covered, reach out to support.

Your profile, balance history and bet records remain encrypted on our servers for seven years after closure to meet Indonesian financial regulations. You can request deletion sooner by emailing [email protected] with your account ID, and we'll review your request within five days.

No. We never store your payment details in plain text. All deposits and withdrawals run through encrypted third-party processors that handle the transaction and return only a confirmation code to your account. You authorize each payment fresh each time.

Withdrawals are manually checked against fraud filters and your account history, then sent to your chosen rail — DANA, OVO, GoPay or QRIS. This process takes 2–4 hours on weekdays; 24–48 hours on weekends. We flag large withdrawals for extra review, which may add 4–12 hours.

Contact our support team immediately via live chat, email or phone. Enable two-factor authentication in your account settings to lock future logins. Our security team will investigate within 24 hours and reverse any fraudulent transactions once confirmed.

Yes. Email [email protected] with your account ID and a request for a data export. We'll send you a machine-readable file (CSV or JSON) of your profile, betting history, balance statements and support tickets within ten business days.

Access to specific games, betting markets and payment methods depends on local law. When you log in, we show you the lobby, tables and payment rails available in your region. If something is greyed out, local regulations in your area restrict it.

Start with our support team at [email protected] or via live chat. If unresolved after 14 days, escalate to our legal office — email [email protected] with your account ID, date of issue and what you've already reported.