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How We Protect Your Account Information

Your privacy matters to us. We've built kendi bet around transparent data practices — showing you exactly what we collect when you open your account, how we use…

Encrypted account securityLocal payment data protectionDirect access to your information
Explore the Lobby Read FAQ
kendi bet How We Protect Your Account Information
REACH US ANYTIME

How to Contact Us About Your Privacy

Team online

Live Support

Open the chat window in your account and speak with our team in English. Available during lobby hours to answer privacy questions and process data requests.

Email

Send a privacy inquiry to our data team at [email protected]. Expect a response within 24 hours with guidance on accessing or updating your personal information.

Account Settings

Update your contact details, payment methods and communication preferences directly in your account dashboard under Security. Changes take effect immediately.

DATA HANDLING STANDARDS

How We Secure and Manage Your Privacy

Encryption

All data transmitted between your device and our servers is encrypted using industry-standard protocols. Payment information for DANA, OVO, GoPay and QRIS deposits is never stored in plain text on our systems.

Cookie Transparency

We use cookies to keep you logged in, remember your preferences and prevent fraud. Non-essential cookies are optional; you can disable them in your browser settings without losing core account access.

Data Retention

We keep your account information for as long as your account is active, plus 90 days after closure for dispute resolution. Older transaction records are archived securely; you can request historical data any time.

Account Security

Your password is hashed and never visible to our staff. Enable two-factor authentication in Security settings to add a second layer of protection to your login.

Third-Party Access

We only share your data with payment processors (DANA, OVO, GoPay, QRIS operators), fraud-prevention vendors and local regulators where the law requires it. No marketing partners see your account details.

Your Rights

You have the right to request access to all your data, correct inaccuracies, download your information or request deletion, where local law permits. Use the support channels above to file a formal request.

Frequently Asked Questions About Your Privacy

Yes. Head to your account settings and select Privacy Centre, or email [email protected] with the subject 'Data Access Request'. We'll send you a complete export of your personal information, game history and payment records within 48 hours. Players in Makassar and across Indonesia have the same access rights.

Payment details for DANA, OVO, GoPay and QRIS withdrawals are stored for 90 days after your account closes, to verify disputes and comply with payment-network requirements. Transaction records are kept longer but are not linked to your active account data.

We see only the deposit amount, timestamp and that the transaction cleared from your chosen rail (DANA, OVO, GoPay or QRIS). Your bank account number is held securely by the payment processor, not on our servers. We never receive your full banking credentials.

Contact [email protected] with 'Account Deletion Request'. We will close your account, anonymise your game history and delete personal identifiers within 7 days. Financial records tied to DANA, OVO, GoPay and QRIS transactions are kept for regulatory purposes but disconnected from your name.

No. We do not sell, trade or share your personal data with advertisers, other gaming sites or data brokers. We share information only with payment processors and where local law requires it — for example, fraud reporting to local authorities where local law permits.

Open your browser settings or our Cookie Management panel (available in account footer) to disable non-essential cookies. You'll remain logged in and can play normally. Performance cookies that improve load times on our lobby cannot be disabled; they do not collect personal data.

Contact live support immediately or email [email protected]. We will freeze your account, review the activity and help you secure your login. If funds were moved via DANA, OVO, GoPay or QRIS, we escalate the issue to the payment processor for recovery assistance.

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